Return Policy

We want you to be confident in every purchase. Sulux Centre offers a limited return window for eligible watches bought through our website, subject to the conditions below. In-store purchases may be assessed on a case-by-case basis at the discretion of management.

Luxury watches are high-value goods. Returns are accepted only when the item is returned in the same condition as supplied, with all original materials intact.

To qualify for a return or exchange:

• You must notify us within 7 calendar days of receiving your order (for online purchases).
• The watch must be unworn, undamaged, and free from marks, scratches, or alterations.
• All original packaging, tags, warranty cards, booklets, and accessories must be included.
• Proof of purchase from Sulux Centre must be provided.

The following are generally not eligible for return:

• Watches that show signs of wear, resizing, or servicing by a third party.
• Limited-edition, bespoke, or specially sourced pieces marked as final sale.
• Items purchased during clearance or promotional events where return was explicitly excluded.
• Products with missing serial numbers, documentation, or tampered seals.

Email info@suluxcentre.com or call +977 9768912816 with your order reference, reason for return, and photos of the watch and packaging. Our team will confirm eligibility and provide return instructions.

Do not ship a watch back without prior authorisation. Unauthorised returns may be refused or returned to sender.

Approved refunds are processed to the original payment method within 7–14 business days after we receive and inspect the returned item. Shipping charges, bank fees, customs duties, and insurance costs are non-refundable unless the return is due to our error or a verified defect covered under warranty.

If payment was made in cash at our showroom, refunds may be issued via bank transfer or store credit, as agreed with our team.

We are happy to exchange an eligible watch for another model of equal or greater value, subject to stock availability. Any price difference must be settled before the exchange is completed.

Returns under this policy are separate from manufacturer warranty claims. Defects covered by brand warranty or our in-house service guarantee should be reported to us for assessment and repair rather than automatic return. See our FAQ or contact us for warranty support.

For return assistance, reach Sulux Centre at info@suluxcentre.com, +977 9768912816, or visit Woodland Complex, Durbarmarg, Kathmandu.