Privacy Policy

Sulux Centre (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect when you use our website, place an order, subscribe to our newsletter, or visit our boutique at Woodland Complex, Durbarmarg, Kathmandu.

By using our services, you agree to the practices described here. If you do not agree, please refrain from using our website or submitting personal data to us.

We may collect the following types of information:

• Contact details such as your name, email address, phone number, and delivery address.
• Order and payment-related details required to process your purchase (we do not store full card numbers on our servers).
• Communications you send us, including enquiries, service requests, and trade-in valuations.
• Technical data such as IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.

We use your information to:

• Process and fulfil orders, including delivery, invoicing, and after-sales support.
• Respond to enquiries, appointment requests, and customer service messages.
• Send order confirmations, service updates, and—where you have opted in—marketing about new arrivals and events.
• Improve our website, product offering, and in-store experience.
• Comply with legal obligations and prevent fraud or misuse of our services.

Our website uses cookies and similar tools to remember preferences, keep your shopping cart active, and understand how visitors use our pages. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

We may use third-party analytics services to measure site performance. These providers process data according to their own privacy policies.

We do not sell your personal data. We may share information only when necessary with:

• Payment processors and banks to complete transactions securely.
• Courier and logistics partners to deliver your order.
• IT, hosting, and email service providers who support our operations under confidentiality obligations.
• Authorities when required by applicable law in Nepal.

We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. No online system is completely secure, and we encourage you to use strong passwords and protect your account credentials.

We retain personal data only for as long as needed to fulfil the purposes above, including legal, tax, and warranty record-keeping requirements.

Depending on applicable law, you may request access to, correction of, or deletion of your personal data, or withdraw marketing consent at any time. To make a request, contact us using the details below. We will respond within a reasonable timeframe.

For privacy-related questions or requests, contact Sulux Centre at info@suluxcentre.com or +977 9768912816, or visit us at Woodland Complex, Durbarmarg, Kathmandu, Nepal.